Frequently Asked Questions
Website | List serve | Membership | Conferences | Leadership
Log-In to Website
How do I log-in to the Members Only section of the website?
To access Councils resources online, log-in here. Your username is your full email address. If you have forgotten your password, request a reminder email here.
Only Council members have access to the Members Only section of the website. Membership in the Councils is for an individual staff person and is separate than your credit union being a member/ affiliated with CUNA.
For log-in technical support, email Edith Thayer, Councils' Communications & Membership Coordinator.
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How do I post a message to the list serve?
To post a message to the members-only list serve, address your email to firstname.lastname@example.org, and click "Send."
To respond to a posted message, simply reply via your email. Please note: your message will be sent to the entire list serve when you hit “reply.” If you’d like to reply only to one person, make sure to swap out the list serve address in the “To” field and replace it with the individual’s email address.
Keep in mind, only current members of the Council may post and respond to that Council’s list serve.
Additional information about using the list serve.
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What are the eligibility requirements to join the Councils?
Paid staff members from a CUNA/League-affiliated credit union are eligible to join as well as paid staff members from WOCCU-affiliated credit unions. Each Council has separate eligibility requirements. Some Councils allow CUSO staff and in limited cases, others to join. Check the Membership Eligibility section for details.
How long is my Council membership active?
Accepted new membership applications received on or after 9/19/11 have active memberships through 12/31/2012.
Renewed 2011 memberships and accepted new membership applications received on or before 9/16/11 have active memberships through 12/31/2011.
How do I renew my membership?
In late October/early November each year, we begin sending renewal notices via email and US Mail. After receiving your notice, you have several options for renewing, including mailing a check with a copy of your notice, logging in to your CUNA account and paying online with a credit card, or calling a member of the Councils staff to take credit card info over the phone.
Memberships expire on December 31st each year so renewing promptly will ensure continuous access to Council benefits.
What are the benefits of Council membership?
There is an extensive list of membership benefits, including access to many exclusive documents, research, product discounts, and communications unavailable anywhere else in the industry.
Please see the Benefits page for a comprehensive description of member benefits.
What does Council membership cost?
Membership dues are based on the credit union’s asset size and how many Council members are from the credit union. The current dues structure is located here.
How do I become a member?
The fastest and easiest way to join is fill out the membership application. This page contains a secure order form, so you can pay by credit card.
If you need to send a check, please print the Join/Renew form and mail it with your payment to the address on the form.
If I join today, can I take advantage of the conference discount?
Yes. You may choose the member price when registering for a particular Council's conference if you are joining the Council at the same time.
How do I renew my membership?
Renewal notices are emailed to current members starting in October/November. you may log-in to renew online. Or, you may send your renewal notice and payment to us by mail.
Check payments should be made payable to: Credit Union National Association, Inc.
Mail check payments to:
Credit Union National Association
Milwaukee, WI 53278-0546
How do I report a change to my information?
Updated contact information can be submitted through the online Member Directory. Your new information will appear in the directory within 1 to 2 weeks.
You may also send updated information to Edith Thayer in Council Administration.
Who are the other Council members from my credit union?
Please contact Edith Thayer in Council Administration. She can provide you with up-to-date information on other Council members from your credit union.
Can I be a member of more than 1 Council?
Yes, you can be a member of more than 1 Council. Complete a membership application for the additional Council(s) you wish to join or call 800-356-9655 ext. 4141 for Natalie Sherry (email@example.com) or ext. 4047 for Edith Thayer (firstname.lastname@example.org). Your additional membership will be entered within 24 hours and a confirmation will be emailed to you.
My responsibilities have changed. Can I transfer my membership to another Council or transfer the membership to someone else at the credit union?
Yes, Council members can transfer their paid memberships to any other Council at any time during the year at no cost. Just call 800-356-9655 extension 4047 or email email@example.com with the details.
One of our credit union's Council members has left the credit union. How do I transfer their membership?
Email firstname.lastname@example.org with the name of the member who has left the credit union, and the name of the person who will be replacing them (or another staff member, if the credit union desires). The new member does not have to keep the membership in the same Council if another Council would be a better fit.
Our credit union has members in several Councils. May I renew them all at the same time?
Yes, the easiest way to renew several Council members at one time is to call Edith Thayer at 800-356-9655 extension 4047 and tell her which members you want to renew. Please provide a credit card number over the phone and your members will be renewed within 24 hours and a confirmation sent to them and to you.
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When will information on the next conference be available?
Preliminary location information and dates for the next Council conference will be posted to the Events section of this site, usually as soon as the previous year's conference has ended. Information about previous conferences will remain on the site as a backgrounder and an aid in decision making.
A working agenda and registration form will be posted to the Events section of this site, usually 4 to 6 months before the conference.
A final agenda, brochure, and hotel/travel information will be posted to the Events section of this site, usually 3 to 4 months before the conference.
If you need additional information about an upcoming conference, please contact our Conferences & Meetings Coordinator, Deb Verdecchia: email@example.com.
Do I have to be a Council member to attend a Council conference?
No. Each conference has separate pricing for member and non-member registration. You can save $250 on the conference registration fee by becoming a Council member at the time of registration, so we strongly encourage you to do so.
Affiliation with CUNA/League is required for attendance, but limited exceptions may apply. Please contact CUNA prior to making travel arrangements to confirm eligibility.
How do I reserve my hotel room?
Contact information and a group rate code for the conference hotel are provided in all printed and online conference materials. You must make arrangements directly with the hotel before the room block expiration date in order to guarantee a room at the group rate.
What materials are provided at the Council conferences?
Downloadable copies of speaker presentations are posted to the Council website shortly before the conference, and remain on the website during and after the conference. Registrants receive email notification with the password required to download the presentations. Hard copies of speaker presentations are not provided on site.
Supplemental materials such as program guides, conference journals, and attendee rosters are available.
What is the conference dress code?
Dress is business casual at all conference events unless otherwise noted.
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Who are the Council leaders?
Council leaders are volunteers from credit unions and state Leagues who are also Council members. Visit the Executive Committee page of this site for background and contact information on the Council's elected leadership. The Executive Committee continually strives to make the Councils a valuable part of your professional experience and welcomes your feedback!
The Councils staff at CUNA support the Executive Committee and can be contacted via the Contact Us page.
How can I join a subcommittee?
The members of the Executive Committee each Chair and/or Vice Chair one of several subcommittees (ie. membership, conference, etc.). The Subcommittees page of this site has a description of each committee's activities and an email link to each subcommittee chair.
To join a subcommittee, send an email to Edith Thayer indicating which committee you're interested in joining.
How can I be elected to the Executive Committee?
Each year, the Council's Nominating Committee sends a Call for Nominations to the membership. If you are interested in serving on the Executive committee, respond to the call with the requested information.
Recommended candidates will then be added to the election ballot, which will be presented to the membership for a vote. Elected committee members will take office at the conclusion of that year's conference.
What other leadership opportunities are available to Council members?
Our members are frequent speakers at Council conferences and at other CUNA events. They contribute to industry publications, educational curriculum and product development, research reports, and regulatory comments. Their insight, commitment, and visibility help build the credibility of professionals throughout the credit union movement.
Leadership opportunities with the Council are as broad as your imagination. Contact Edith Thayer, Communications & Membership Coordinator, if you'd like to get involved.
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